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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Free download Service Operation Book books collection in PDF, EPUB, FB2, MOBI, and TXT formats. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Best deals ebooks download Service Operation Book on amazon.Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary. Service Operation Book (Itil) with free ebook downloads available via rapidshare, mediafire, 4shared, and hotfile.
In the President's Secret Service: Behind the Scenes with Agents in the Line of Fire and the Presidents They Protect
Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service. After conducting exclusive interviews with more than one hundred current and former Secret Service agents, bestselling author and award-winning reporter Ronald Kessler reveals their secrets for the first time.
• George W. Bush’s daughters would try to lose their agents. • Based on a psychic’s vision that a sniper would assassinate President George H. W. Bush, the Secret Service changed his motorcade route. • To make the press think he came to work early, Jimmy Carter would walk into the Oval Office at 5 a.m., then nod off to sleep. • Lyndon Johnson gave dangerous instructions to his Secret Service agents and engaged in extensive philandering at the White House. Ronald Kessler on the Updated Paperback Edition of In the President’s Secret Service
Secret Service agents are like human surveillance cameras: They see everything that goes on behind the scenes involving the president, first lady, vice president, and their families. At the same time, they are a bulwark of democracy. If a president is assassinated, it nullifies democracy.
In a new chapter to the paperback edition of In the President’s Secret Service: Behind the Scenes with Agents in the Line of Fire and the Presidents They Protect, I reveal that threats against President Obama have become so disturbing that a secret Presidential Threat Task Force has been created within the FBI to gather, track, and evaluate assassination threats that might be related to domestic or international terrorism.
The task force operates within the FBI’s National Security Branch. It consists of twenty representatives from pertinent agencies, including agents from the FBI and Secret Service and operatives from the CIA, the NSA, and the Defense Department, as well as analysts.
The hardcover edition reported that threats against Obama rose by as much as 400 percent compared with when President Bush was in office. While threats fluctuate, the level continues to be high enough to call for the threat task force.
At the same time, the Secret Service, which let party crashers into the White House in November, has been spinelessly acceding to requests of the Obama administration officials for Secret Service protection in instances where there are no threats against them. No one outside of the government has heard of most of these officials, but they have one thing in common: They enjoy being chauffeured free of charge by the Secret Service.
This expansion in protection has occurred at the same time that the Secret Service has cut corners because of understaffing and with a management culture that is complacent about potential risks, thus jeopardizing the president’s safety.
Those Secret Service deficiencies led to Michaele and Tareq Salahi’s intrusion at the White House state dinner for Indian Prime Minister Manmohan Singh. The breach occurred because of a deliberate, conscious decision by uniformed officers to ignore the fact that the Salahis and Carlos Allen, a third intruder, were not on the guest list. Those decisions are an expected consequence of the agency’s practice of cutting corners.
The corner-cutting also include: not passing crowds through magnetometers or shutting down the devices early at presidential events; cutting back on the size of counter-assault teams and bowing to demands of staff that the teams remain at a great distance from protectees; not keeping up to date with the latest, most powerful firearms used by the FBI and the military; not allowing agents time for regular firearms requalification or physical training, which the Secret Service covers up by asking agents to fill out their own test scores.
Undoubtedly, the uniformed officers who decided to wave the Salahis into the state dinner were aware of the corner-cutting and were overwhelmed by the workload. In part because the Secret Service refuses to demand funds for adequate staffing, the attrition rate is as high as 12 percent a year within the Uniformed Division alone.
On top of this, the agency bows to political pressure. When agents refused to drive friends of Dick Cheney’s daughter Mary to restaurants, she got her detail leader removed. The fact that Secret Service management does not back personnel when they are just doing their jobs had to contribute to the uniformed officers’ reluctance to turn away guests at the state dinner and thus potentially face repercussions.
In recounting what protectees are like behind the scenes, the book describes as well how difficult Jenna and Barbara Bush were with their agents and how Vice President Joe Biden ignores Secret Service advice about his protection. To make the press think he came to work early, Jimmy Carter would walk into the Oval Office at 5 a.m., then nod off to sleep. Lyndon Johnson would order Secret Service agents to drive on crowded sidewalks so he could make an appointment on time. Johnson would urinate in front of the press corps, which included women reporters. He had a “stable” of women with whom he had sex at the White House and at his ranch. In addition, Vice President Spiro Agnew, a champion of family values, had extramarital affairs while in office.
Despite the breaches and corner-cutting, President Obama has said he has complete confidence in the Secret Service, indicating that he sees no need for a change in management. Given the clear warning signs, that is just as reckless as Abraham Lincoln’s and John F. Kennedy’s disregard for security.
Lincoln resisted efforts of his friends, the police, and the military to safeguard him. Finally, late in the Civil War, he agreed to allow four Washington police officers to act as his bodyguards, but on the night of his assassination, only one D.C. patrolman, John F. Parker, was guarding him.
Instead of remaining on guard outside the president’s box at Ford’s Theatre on April 14, 1865, Parker went to a nearby saloon for a drink. As a result of Parker’s negligence, just after 10 p.m., John Wilkes Booth made his way to Lincoln’s box, sneaked in, and shot him in the back of the head. The president died the next morning.
Kennedy told Secret Service agents he did not want them to ride on the small running boards at the rear of his limousine in Dallas on November 22, 1963.
“If agents had been allowed on the rear running boards, they would have pushed the president down and jumped on him to protect him before the fatal shot,” Charles “Chuck” Taylor, who was an agent on the Kennedy detail, tells me.
In the case of Obama, in the view of many current Secret Service agents interviewed for In the President’s Secret Service, the result of the Secret Service’s corner-cutting could be a security breach with deadly consequences.
While Secret Service agents are brave and dedicated, the agency’s management needs to be replaced. On the night of Obama’s state dinner, it was a pretty blonde. Tomorrow, it could be an assassin.
Navy SEAL Marcus Luttrell returned from his star-crossed mission in Afghanistan with his bones shattered and his heart broken. So many had given their lives to save him-and he would have readily done the same for them. As he recuperated, he wondered why he and others, from America's founding to today, had been willing to sacrifice everything-including themselves-for the sake of family, nation, and freedom.
In Service, we follow Marcus Luttrell to Iraq, where he returns to the battlefield as a member of SEAL Team 5 to help take on the most dangerous city in the world: Ramadi, the capital of war-torn Al Anbar Province. There, in six months of high-intensity urban combat, he would be part of what has been called the greatest victory in the history of U.S. Special Operations forces. We also return to Afghanistan and Operation Redwing, where Luttrell offers powerful new details about his miraculous rescue. Throughout, he reflects on what it really means to take on a higher calling, about the men he's seen lose their lives for their country, and the legacy of those who came and bled before.
A thrilling war story, Service is also a profoundly moving tribute to the warrior brotherhood, to the belief that nobody goes it alone, and no one will be left behind. Navy SEAL Marcus Luttrell returned from his star-crossed mission in Afghanistan with his bones shattered and his heart broken. So many had given their lives to save him-and he would have readily done the same for them. As he recuperated, he wondered why he and others, from America's founding to today, had been willing to sacrifice everything-including themselves-for the sake of family, nation, and freedom.
In Service, we follow Marcus Luttrell to Iraq, where he returns to the battlefield as a member of SEAL Team 5 to help take on the most dangerous city in the world: Ramadi, the capital of war-torn Al Anbar Province. There, in six months of high-intensity urban combat, he would be part of what has been called the greatest victory in the history of U.S. Special Operations forces. We also return to Afghanistan and Operation Redwing, where Luttrell offers powerful new details about his miraculous rescue. Throughout, he reflects on what it really means to take on a higher calling, about the men he's seen lose their lives for their country, and the legacy of those who came and bled before.
A thrilling war story, Service is also a profoundly moving tribute to the warrior brotherhood, to the belief that nobody goes it alone, and no one will be left behind.
Welcome to the complete history of Sega; starting with its humble beginnings in the 1950's and ending with its swan-song, the Dreamcast, in the early 2000’s. Free download Service Games books collection in PDF, EPUB, FB2, MOBI, and TXT formats. W Best deals ebooks download Service Games on amazon.itten by Sam Pettus and brought to you by Eidolon's Inn, Service Games: The Rise and Fall of SEGA explains in detail the wondrous story of a gaming company that always flew on the cutting edge and ultimately lost everything. Complete with system specifications, feature and marketing descriptions, unusual factoids, and almost 200 images make this the definitive history of Sega available. Read and learn about the company that holds a special place in every gamer’s heart. Service Games: The Rise and Fall of SEGA with free ebook downloads available via rapidshare, mediafire, 4shared, and hotfile.
Cisco Certified Network Professional Service Provider (CCNP SP) Secrets To Acing The Exam and Successful Finding And Landing Your Next Cisco Certified ... Service Provider (CCNP SP) Certified Job
Good solid advice and great strategies in preparing for and passing the Cisco Certified Network Professional Service Provider (CCNP SP) exam, getting interviews and landing the Cisco Certified Network Professional Service Provider (CCNP SP) job. Free download Cisco Certified Network Professional Service Provider (CCNP SP) Secrets To Acing The Exam and Successful Finding And Landing Your Next Cisco Certified ... Service Provider books collection in PDF, EPUB, FB2, MOBI, and TXT formats. If you have prepared for the Cisco Certified Network Professional Service Provider (CCNP SP) exam - now is the moment to get this book and prepare for passing the exam and how to find and land a Cisco Certified Network Professional Service Provider (CCNP SP) job, There is absolutely nothing that isn't thoroughly covered in the book. It is straightforward, and does an excellent job of explaining some complex topics. There is no reason to invest in any other materials to find and land a Cisco Certified Network Professional Service Provider (CCNP SP) certified job. The plan is pretty simple, buy this book, read it, do the practice questions, get the job. Best deals ebooks download Cisco Certified Network Professional Service Provider (CCNP SP) Secrets To Acing The Exam and Successful Finding And Landing Your Next Cisco Certified ... Service Provider on amazon. This book figures out ways to boil down critical exam and job landing concepts into real world applications and scenarios. Which makes this book user-friendly, interactive, and valuable as a resource long after students pass the exam. People who teach Cisco Certified Network Professional Service Provider (CCNP SP) classes for a living or for their companies understand the true value of this book. You certainly will too. To Prepare for the exam this book tells you: - What you need to know about the Cisco Certified Network Professional Service Provider (CCNP SP) Certification and exam - Preparation Tips for passing the Cisco Certified Network Professional Service Provider (CCNP SP) Certification Exam - Taking tests The book contains several suggestions on how preparing yourself for an interview. Cisco Certified Network Professional Service Provider (CCNP SP) Secrets To Acing The Exam and Successful Finding And Landing Your Next Cisco Certified ... Service Provider (CCNP SP) Certified Job with free ebook downloads available via rapidshare, mediafire, 4shared, and hotfile.
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ITIL Service Transition 2011 Edition (Best Management Practices)
The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. Free download ITIL Service Transition 2011 Edition books collection in PDF, EPUB, FB2, MOBI, and TXT formats. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle.Terminology has been clarified and made consistent across the publications and the ITIL glossary. Best deals ebooks download ITIL Service Transition 2011 Edition on amazon.ummary of Updates from the Author The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts There is new content explaining how a change proposal should be used. The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used. The service asset and configuration management process has additional content relating to asset management, and there are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation. ITIL Service Transition 2011 Edition (Best Management Practices) with free ebook downloads available via rapidshare, mediafire, 4shared, and hotfile.
Edition: Release: 2006-01-31 Publisher: Van Haren Publishing Binding: Paperback ISBN/ASIN: 9077212698
Metrics for IT Service Management
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. Free download Metrics for IT Service Management books collection in PDF, EPUB, FB2, MOBI, and TXT formats. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis.It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions. Best deals ebooks download Metrics for IT Service Management on amazon.Badly designed metrics can be actively harmful to an organization's proper functioning. Producing a set of metrics that avoids the pitfalls and delivers genuine value is not easy. This book will make that task much simpler and less error prone. Metrics for IT Service Management with free ebook downloads available via rapidshare, mediafire, 4shared, and hotfile.
ITIL Continual Service Improvement 2011 Edition (Best Management Practices)
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Free download ITIL Continual Service Improvement 2011 Edition books collection in PDF, EPUB, FB2, MOBI, and TXT formats. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Best deals ebooks download ITIL Continual Service Improvement 2011 Edition on amazon.Terminology has been clarified and made consistent across the publications and the ITIL glossary.Summary of Updates from the Author The seven-step improvement process and its relationship with the Deming Plan-Do-Check-Act cycle and knowledge management has been clarified. The CSI model has been re-named the CSI approach and the concept of a CSI register has been introduced as a place to record details of all improvement initiatives within an organization. Minor changes have been made throughout the book to clarify the meaning and to improve readability. Particular emphasis has been made on documenting the interfaces from CSI to other lifecycle stages ITIL Continual Service Improvement 2011 Edition (Best Management Practices) with free ebook downloads available via rapidshare, mediafire, 4shared, and hotfile.
Download ITIL Continual Service Improvement 2011 Edition
The complete resource for understanding and deploying IP quality of service for Cisco networks Learn to deliver and deploy IP QoS and MPLS-based traffic engineering by understanding: QoS fundamentals and the need for IP QoS The Differentiated Services QoS architecture and its enabling QoS functionality The Integrated Services QoS model and its enabling QoS functions ATM, Frame Relay, and IEEE 802. Free download IP Quality of Service books collection in PDF, EPUB, FB2, MOBI, and TXT formats. p/802.1Q QoS technologies and how they work with IP QoS MPLS and MPLS VPN QoS and how they work with IP QoS MPLS traffic engineering Routing policies, general IP QoS functions, and other miscellaneous QoS information Quality-of-service (QoS) technologies provide networks with greater reliability in delivering applications, as well as control over access, delay, loss, content quality, and bandwidth. IP QoS functions are crucial in today's scalable IP networks. These networks are designed to deliver reliable and differentiated Internet services by enabling network operators to control network resources and use. Best deals ebooks download IP Quality of Service on amazon.Network planners, designers, and engineers need a thorough understanding of QoS concepts and features to enable their networks to run at maximum efficiency and to deliver the new generation of time-critical multimedia and voice applications. IP Quality of Service serves as an essential resource and design guide for anyone planning to deploy QoS services in Cisco networks. Author Srinivas Vegesna provides complete coverage of Cisco IP QoS features and functions, including case studies and configuration examples. The emphasis is on real-world application-going beyond conceptual explanations to teach actual deployment. IP Quality of Service is written for internetworking professionals who are responsible for designing and maintaining IP services for corporate intranets and for service provider network infrastructures. If you are a network engineer, architect, manager, planner, or operator who has a rudimentary knowledge of QoS technologies, this book will provide you with practical insights on what you need to consider when designing and implementing various degrees of QoS in the network. Because incorporating some measure of QoS is an integral part of any network design process, IP Quality of Service applies to all IP networks-corporate intranets, service provider networks, and the Internet. IP Quality of Service with free ebook downloads available via rapidshare, mediafire, 4shared, and hotfile.
Edition: Release: 2005-01-09 Publisher: Prentice Hall Binding: Paperback ISBN/ASIN: 0131475738
Internet Denial of Service: Attack and Defense Mechanisms
Suddenly your Web server becomes unavailable. Free download Internet Denial of Service books collection in PDF, EPUB, FB2, MOBI, and TXT formats. When you investigate, you realize that a flood of packets is surging into your network. You have just become one of the hundreds of thousands of victims of a denial-of-service attack, a pervasive and growing threat to the Internet. What do you do? Internet Denial of Service sheds light on a complex and fascinating form of computer attack that impacts the confidentiality, integrity, and availability of millions of computers worldwide. It tells the network administrator, corporate CTO, incident responder, and student how DDoS attacks are prepared and executed, how to think about DDoS, and how to arrange computer and network defenses. Best deals ebooks download Internet Denial of Service on amazon.It also provides a suite of actions that can be taken before, during, and after an attack. Inside, you'll find comprehensive information on the following topics How denial-of-service attacks are waged How to improve your network's resilience to denial-of-service attacks What to do when you are involved in a denial-of-service attack The laws that apply to these attacks and their implications How often denial-of-service attacks occur, how strong they are, and the kinds of damage they can cause Real examples of denial-of-service attacks as experienced by the attacker, victim, and unwitting accomplices The authors' extensive experience in handling denial-of-service attacks and researching defense approaches is laid out clearly in practical, detailed terms.
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